Terms and Conditions

1. Contractual framework and definitions

The general terms of use of the InfoHub.eFollowr software solution govern the legal relationship between Informacijsko tehnološki center, d.o.o. (hereinafter: IT-center), Trg Leona Štuklja 5, 2000 Maribor, registration number 2043653, as the provider and rights holder, and the users of the InfoHub.eFollowr platform.

By accepting these general terms or by using the platform, the user confirms that they agree with them, which constitutes the conclusion of a contractual relationship with the provider.

2. Registration and user account

The customer and users must provide accurate, complete and up-to-date information when registering. A user must be authorised to use the platform on behalf of the organisation they represent and may not use someone else's identity or pretend to be another person.

Account details (username, password and other access data) must be carefully protected and must not be passed on to third parties. In the event of loss, theft or suspected unauthorised use, the user must notify the provider immediately.

3. Permitted use

The InfoHub.eFollowr platform is intended exclusively for lawful, responsible and respectful communication and publishing of information. Users may use the platform only for the purposes for which it was developed, in accordance with these general terms and applicable law.

Any conduct that could endanger the security, availability or operation of the platform or the rights of other users is prohibited.

4. Prohibited content and conduct

It is prohibited to publish content that is illegal, hateful, offensive, threatening, harassing, defamatory or otherwise harmful. It is also prohibited to publish content that infringes copyright or contains confidential information or personal data without an appropriate legal basis, as well as unsolicited commercial content, advertising, spam, malware, false information or any content that violates the rights of children.

5. User content and moderation

Users are responsible for all content they publish and must hold the appropriate rights and permissions to publish it. As a rule, content is not reviewed in advance, but where necessary (for legal or security reasons, to protect users or under these terms) the provider may restrict, hide or remove content and temporarily or permanently restrict access to an account.

Users can report inappropriate content to the provider. The provider will decide on each report fairly and within a reasonable time and act in accordance with these terms and applicable law.

6. User support

IT-center provides user support for the InfoHub.eFollowr platform. Please send questions, problems or errors to it-center@it-center.si and include as much useful information as possible so that we can resolve them faster. The response time depends on the agreed package or contract.

7. Packages, ordering and payment

The platform is available on the basis of a concluded contract and the selected package. Prices, scope of services and payment terms are set out in the offer or order. Invoices are normally issued monthly, with payment due 15 days from the invoice date unless otherwise agreed in the contract.

In the event of late payment, the provider reserves the right, after prior notice, to temporarily restrict access to the platform in accordance with applicable law and the contract.

8. Cancellation and termination of use

The customer may cancel the contract in writing with a notice period of 90 days, unless otherwise agreed in the contract. The provider may cancel the contract in the event of a material breach of these terms, for legal reasons or for non-payment, after prior written warning. When the contract ends, access to the platform is closed. Import or export of data is possible in accordance with the contract and applicable law. Data is retained and deleted in accordance with the contract and the privacy policy.

9. Personal data protection and security

Personal data is processed in accordance with applicable law, including the GDPR and the Personal Data Protection Act (ZVOP-2). The customer is responsible for the lawful processing of personal data in content and contact lists, including an appropriate legal basis and informing individuals. The provider ensures appropriate technical and organisational measures for the security of the system and data. More about the processing, storage and protection of personal data is set out in the Privacy Policy and, where appropriate, in the data processing agreement.

10. Availability and limitation of liability

The provider strives for uninterrupted, secure and reliable operation of the platform but does not guarantee that the service will always be available without interruption or errors. The provider's liability is limited to the extent permitted by applicable law and does not exclude the rights guaranteed to consumers or users by mandatory regulations.

11. Links to external websites

The platform may contain links to websites of other providers and organisations. IT-center does not operate these websites, does not control their content and accepts no responsibility for them. We recommend that users review their terms of use and privacy policies before using them.

12. Changes to the terms and final provisions

The provider may change these general terms and will inform users accordingly. Changes take effect on the day of publication unless otherwise stated. If a user does not agree with the changes, they may cancel the contract. The law of the Republic of Slovenia applies to relationships under these terms. We will first try to resolve any disputes amicably; if this is not possible, the court competent under applicable law shall have jurisdiction.